Drop-in sessions to help customers get set up with new WaterLINE
TL;DR
Goulburn-Murray Water is running drop-in sessions to help customers switch to its upgraded online water ordering system, WaterLINE.
Location
Mallee
Wednesday 29 July, 2026
Goulburn-Murray Water (GMW) is inviting customers to attend upcoming drop-in sessions that will help them use the new version of its online water ordering system WaterLINE.
The new version of WaterLINE has been available on the GMW website since November last year. The previous version is no longer supported by the provider.
The new version makes it easier for customers to place and manage their orders and to check their Allocation Bank Account balance.
GMW General Manager Water Delivery Services Warren Blyth said the new version had a new map function, clearer visual displays to monitor water flows and order status, and the ability to quickly repeat previous orders.
"We have made a range of additional improvements to this new version over the past several months based on customer feedback," he said.
"This includes a clearer 'review order' process."
Extensive consultation and engagement about the new WaterLINE has taken place over the past year. This includes customer testing of the new version as well as numerous drop-in and online sessions to learn more about it.
The old version also ran in parallel with the new version during the 2025/26 irrigation season to provide customers plenty of time to try out the new version, ask questions about it, provide feedback and seek support if needed.
Mr Blyth said with the start of the 2026/27 irrigation season fast approaching, GMW would host a series of drop-in sessions for customers who may like help getting set up with the new version.
"Many customers are already using the new version, however, we encourage customers to come along to any of the sessions, bring their own device, and our staff will help walk you through the new WaterLINE or answer any questions you might have."
The drop-in sessions are being held between 10am and noon at:
Tatura
Tuesday 11 August
GMW Customer Service Centre, 40 Casey Street
Wednesday 19 August
Shepparton
Wednesday 12 August
GMW Customer Service Centre, 21 Wheeler Street
Rochester
Wednesday 12 August
GMW Customer Service Centre, 41 High Street
Cobram
Friday 14 August Cobram Library, 14 Punt Road
Pyramid Hill
Friday 14 August
Coffee Bank, 36 Kelly Street
Nathalia
Tuesday 18 August
Nathalia Library, 75 Blake Street
Colbinabbin
Tuesday 18 August
Colbinabbin Memorial Centre, Mitchell Street
Boort
Friday 21 August
The BRIC Centre, 119-121 Godfrey Street
Kerang
Wednesday 5 August
GMW Customer Service Centre, 78 Kerang-Koondrook Road
Cohuna
Monday 10 August
Cohuna Community Meeting Room, 23 King Edward Street
Swan Hill
Wednesday 12 August
Swan Hill Library Meeting Room, 53-67 Campbell Street
Water orders can be placed via the new WaterLINE from 10 August, with deliveries starting from 15 August when the 2026/27 irrigation season begins.
Customers can log in using their existing username and password, via their bookmark or via the GMW website.
The phone ordering system remains available for customers to use via 1300 469 469.
More information about the new WaterLINE including how-to videos can be found at:
WaterLine - Goulburn Murray Water
.